Welcome to Dakine Shop! These Terms and Conditions outline the rules for using our website (boardridergear.com) and purchasing our surf and skate gear. By accessing our site or making a purchase, you agree to these terms. If you don’t agree, please don’t use our site.

1. Who We Are

Dakine Shop is your go-to destination for quality surf and skate equipment, including:

  • Boogie Boards
  • Carver Surfskates
  • Hamboards
  • Surfboard accessories (bags, fins, leashes, traction)

Our headquarters is located at 2778 Logan Lane, Denver, CO 80022, USA.

2. Our Customers

We cater to wave chasers and pavement carvers worldwide (excluding some Asian and remote regions). Whether you’re a seasoned surfer or just starting your skate journey, we’ve got gear to match your stoke level.

3. Website Use

Your Responsibilities:

  • Provide accurate information when creating accounts or making purchases
  • Don’t misuse our site (no hacking, spamming, or fraudulent activity)
  • You must be at least 18 or have parental consent to make purchases

Our Content:

All website content (logos, product images, descriptions) is owned by Dakine Shop and protected by intellectual property laws. Don’t copy or redistribute without our permission.

4. Ordering & Payment

How It Works:

  1. Add items to your cart
  2. Proceed to checkout with accurate shipping info
  3. Choose payment method (Visa, MasterCard, JCB, or PayPal)
  4. Receive order confirmation via email

Important Notes:

  • Prices are in USD and subject to change until purchase
  • We process orders within 1-2 business days
  • You’re responsible for any customs fees in your country
  • We may cancel orders that appear fraudulent

5. Shipping Policy

Delivery Options:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 days after shipping)
  • Free Shipping: Orders over $50 via EMS (15-25 days after shipping)

Note: Delivery times are estimates, not guarantees. Some delays may occur due to customs or carrier issues.

6. Returns & Exchanges

Our Hassle-Free Policy:

  • 15-day return window from delivery date
  • Items must be unused with original tags/packaging
  • Customer pays return shipping unless item was damaged/incorrect

Non-Returnable Items:

  • Installed surfboard fins
  • Opened traction pads
  • Used surfboard leashes
  • Final sale items

How to Return:

  1. Email [email protected] within 15 days
  2. Include order number and reason for return
  3. Wait for return approval (2 business days)
  4. Ship to: Dakine Shop Returns, 2778 Logan Lane, Denver, CO 80022

Refunds:

  • Processed within 5-7 business days after we receive returns
  • Original shipping fees aren’t refundable (except for our mistakes)
  • Exchanges follow the same process – just specify what you want instead

7. Damaged or Defective Products

If your Carver Surfskate, Hamboard, or other gear arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange free return shipping and expedite your replacement

8. Product Information

We strive for accuracy in product descriptions and images, but slight variations may occur. If you receive something significantly different than described, contact us immediately.

9. Safety Notice

Surfing and skating carry inherent risks. Our equipment is designed for performance but must be used responsibly with proper safety gear. Dakine Shop isn’t liable for injuries resulting from product use.

10. Privacy

Your personal information is protected under our Privacy Policy. We only use your data to process orders and improve your experience.

11. Limitation of Liability

Dakine Shop’s total liability is limited to your purchase amount. We’re not responsible for:

  • Indirect damages (lost profits, data loss, etc.)
  • Issues beyond our control (natural disasters, strikes, etc.)
  • Product misuse or modification

12. Changes to These Terms

We may update these terms occasionally. The current version will always be posted here with the effective date.

13. Contact Us

Questions? Our crew is always happy to help:

Email: [email protected]
Mail: Dakine Shop, 2778 Logan Lane, Denver, CO 80022

Thanks for choosing Dakine Shop! Now get back to what really matters – chasing those perfect waves and carving up the pavement.