Hey riders! At Dakine Shop, we’re all about getting you the gear you need to chase those perfect waves and carve up the pavement. Here’s everything you need to know about shipping and returns to keep your stoke level high.

Shipping Information

We ship worldwide (excluding some Asian and remote regions) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Shipping cost: $12.95
  • Delivery time: 10-15 days after shipping

Free Shipping

  • Carrier: EMS
  • Available for orders over $50
  • Delivery time: 15-25 days after shipping

Note: All orders are processed within 1-2 business days before shipping.

Our Hassle-Free Returns Policy

We want you to be as stoked about your gear as you are about catching waves. If something isn’t right, here’s how we’ve got your back:

Return Basics

  • Return window: 15 days from receiving your order
  • Items must be in original condition with tags attached and unused
  • Customer is responsible for return shipping costs unless the item arrived damaged or was incorrect

Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Surfboard Fins (once installed)
  • Surfboard Traction pads (once removed from packaging)
  • Surfboard Leashes that show signs of use
  • Any items marked as final sale

How to Return or Exchange

Making a return is as easy as paddling out on a calm day:

  1. Contact Us within 15 days at [email protected] with your order number and reason for return
  2. Wait for Approval – Our crew will review your request and send return instructions within 2 business days
  3. Package It Up – Securely pack your items in the original packaging if possible
  4. Ship It Back – Send to our headquarters:
    Dakine Shop Returns
    2778 Logan Lane
    Denver, CO 80022
    USA
  5. Track Your Return – We recommend using a trackable shipping service

Refund Process

Once we receive and inspect your return:

  • Refunds processed within 5-7 business days
  • Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for damaged/incorrect items)

Exchange Process

Want to swap for a different size or color? No problem!

  • Follow the standard return process above
  • Include a note specifying what you’d like instead
  • We’ll ship your replacement as soon as we process the return
  • Exchange shipping times follow our standard delivery estimates

Damaged or Defective Items

If your Carver Surfskate, Hamboard, or other gear arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and packaging
  • We’ll arrange a free return and expedite your replacement

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hi Dakine Crew,

I’d like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Reason for Return: [Size, Color, Damaged, etc.]
Preferred Resolution: [Refund, Exchange for…]

Please let me know the next steps.

Thanks,
[Your Name]
[Your Email Address]

International Returns

For our global riders (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Got questions? Our crew is always here to help at [email protected].

Now get back to what really matters – chasing waves and carving turns!

The Dakine Shop Crew